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IT SecurityUncategorized
MFA Protection

 

In our current digital landscape, safeguarding your business’s vital online accounts is paramount. Multi-factor authentication (MFA) is a crucial fortification in this ongoing battle. It’s not just an additional security measure; it’s a necessary shield in today’s interconnected world.

TEK Utah has recently witnessed the consequences of inadequate security measures firsthand. We have observed cases where email accounts were hacked, which could have resulted in significant financial and reputational damage to the business and their clients. Incidents like this remind us of the vital importance of securing all of our critical systems with tools like MFA.

Examples of Critical Systems for MFA Implementation:

1. Email Accounts: Protecting email accounts is non-negotiable, given the sensitive information they often contain. MFA ensures that even if a password is compromised, unauthorized access is still blocked.
2. Banking and Financial Platforms: Any system that handles financial transactions or sensitive financial data must be doubly secured with MFA to prevent substantial monetary losses.
3. Customer Relationship Management (CRM) Systems: CRMs are treasure troves of customer data. Securing them with MFA helps protect your customers’ privacy and your business’s reputation.
4. Cloud Storage and File Sharing Services: Services like Dropbox or Google Drive often contain sensitive business documents. MFA can prevent unauthorized access to these critical files.
5. Remote Access Tools: With the rise of remote working, securing remote desktop protocols and VPNs with MFA is essential to prevent unauthorized access to your internal network.

MFA requires additional verification methods beyond just a password – like a phone call, text message, or biometric check – making it nearly impossible for hackers to gain unauthorized access.

Yet, if uncertainty still looms over whether your accounts are secure, TEK Utah offers a vital service: the Dark Web ID Scan. This service probes the dark web for compromised credentials, offering businesses insights into potential vulnerabilities and the necessary steps to address them. Learn more and schedule this service on our website: https://www.shop.tekutah.com/product-page/dark-web-id-scan.

While MFA does introduce an extra step in the login process, this minor inconvenience pales in comparison to the robust protection it provides. Implementing MFA across these critical systems can be the difference between a secure business and a vulnerable one.

MFA is not just an added security feature; it’s an essential layer of defense for the critical systems that keep your business running. Embracing multi-factor authentication (MFA) is committing to the security and longevity of your business in the digital age.

 

 

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Unlocking Small Business Success with ChatGPT Tutorial
Unlocking Small Business Success with ChatGPT: A Step-by-Step Tutorial

In today’s fast-paced digital world, small businesses need every advantage they can get to stay competitive. One powerful tool that’s been gaining traction is ChatGPT, a remarkable AI technology that can revolutionize the way you interact with customers, manage your time, and enhance your overall business operations. In this blog post, we’ll dive into what ChatGPT is, its advantages for small businesses, and provide you with a step-by-step tutorial on how to set it up.

 

Chat GPT

What is ChatGPT?

ChatGPT is an artificial intelligence language model developed by OpenAI. It’s designed to understand and generate human-like text based on the input it receives. Essentially, it’s a chatbot that can engage in conversations, answer questions, and even assist with tasks, making it a versatile tool for small businesses.

Advantages for Small Businesses

Now, let’s explore the benefits of incorporating ChatGPT into your small business:

24/7 Availability: ChatGPT can handle customer inquiries and support requests round the clock, ensuring that you never miss an opportunity to connect with your audience.

Cost-Effective Customer Service: It can reduce the need for dedicated customer support staff, saving you money while maintaining a high level of service.

Improved Marketing: ChatGPT can generate creative and persuasive marketing copy, helping you craft compelling ad campaigns and product descriptions.

Sales Assistance: It can assist with sales inquiries, recommend products or services, and guide potential customers through the purchase process.

Enhanced Productivity: By automating routine tasks and answering common questions, ChatGPT frees up your time to focus on more strategic aspects of your business.

Data Insights: It can analyze customer interactions to provide valuable insights into customer preferences and behavior.


Setting Up ChatGPT: A Step-by-Step Tutorial

Step 1: Getting Started

First, you need to choose a platform. There are quite a few different AI platforms, the one we will be using is ChatGPT. You can access it at the following URL: HTTPS://chat.openai.com

Step 2: Sign Up

Create an account on the platform and follow the registration process. Ensure you have the necessary permissions and access.   Once you’ve signed up, you can either use the free version of  chat GPT, or you can pay for the premium access which gives you access to many more things.

Step 3: Understand Prompts

In ChatGPT, you communicate with the model using prompts. A prompt is a message, question  Or series of instructions and guidelines that you send to the AI, and it generates a response based on that input.

Step 4: Creating Basic Prompts

To create a basic prompt, simply type a message or question in the chatbox and click  the arrow “Send message.” ChatGPT will generate a response based on your input.

Step 5: Using Basic Prompts

You can use prompts for various purposes, such as answering customer queries, generating content, or even drafting emails. Experiment with different prompts to see what works best for your business.

Check out this step-by-step video!


Here are a few examples to get you started:

“Can you provide a brief overview of our product given the following information?”,  provide information about your product.

“Write a blog post about the benefits of our services. Our services include….”

“Help me draft a response to a customer complaint.  The customer complaint is as follows.”,  copy the customer complaint  here.

Now that you’ve learned the basics, here are ten practical ways you can leverage ChatGPT to enhance your small business:

Email Drafting: Quickly compose professional emails and responses.

Content Generation: Generate blog post ideas, headlines, and even full articles.

Social Media Posts: Craft engaging social media captions and posts.

Market Research: Get insights into market trends and customer preferences.

Lead Generation: Create engaging lead generation forms and scripts.

Content Analysis: Content analysis and research and providing summaries.

FAQs and Customer Support: Automate responses to frequently asked questions.

Product Recommendations: Help customers find the right products or services.

Sales Scripts: Create persuasive sales scripts and objection-handling responses.

Data Analysis: Analyze customer interactions to make data-driven decisions.


TEK Utah’s Expertise in ChatGPT

At TEK Utah, we’ve been at the forefront of AI and ChatGPT adoption since its inception. Our team has advanced skills in harnessing the power of AI to drive small business success. We’re thrilled to offer one-hour or more consult and training sessions that can be customized to your needs, whether in-person or virtual.

For a limited time, take advantage of our special offer: Save $50 on your first hour of consultation when scheduled by December 15, 2023. Simply use the coupon code – AINOW – at checkout. If you’re ready to take your small business to the next level with ChatGPT, reach out to us for more details or click here to get started. Click here to reserve your consult or training session. 

Don’t miss this opportunity to supercharge your small business with the power of AI.

Embrace ChatGPT and watch your productivity soar, your marketing efforts thrive, and your customer service goals reach new heights. The future of small business success is here, and it starts with ChatGPT!

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Elevate women’s voices and encourage diverse perspectives

What are you doing to elevate women’s voices and encourage diverse perspectives?

You may be aware that International Women’s Day was celebrated this month and that  March is National Women’s History Month. You may be thinking, “why should I care? There is a national day for celebrating just about everything under the sun, national dog day, national donut day, national pecan sandies day.” It is a bit much. However, many important reasons exist for celebrating International Women’s Day and National Women’s History month.

We have come a long way since the 1920s when after nearly a century of activism, women were granted the right to vote. In the 1980s, National Women’s History Week was proclaimed with presidential and congressional support. Until then, women’s history was virtually an unknown topic, and female contributions were largely disregarded. The focus on women’s history brought to light many fascinating women who have profoundly impacted our society. For example, did you know that the first computer programmer was a woman named Ada Lovelace. In the 1800s, she was mentored by Charles Babbage who is credited for creating the first computer. She translated an article on Babbage’s analytical engine from French to English and included several pages of her own thoughts and ideas on the machine. She described how codes could be created and theorized a process known as looping that computer programs use today.

Elevate Women's Voices

The focus on women’s history apprises us of the contributions of many women throughout the years. Women like Katherine Johnson who executed critical space calculations to ensure safe space travel and Adele Goldberg who developed some of the world’s most notable programming languages. Despite so many significant IT contributions by women, the field of technology is greatly lacking in female representation. According to unwomen.org “women make up only 22 percent of artificial intelligence workers globally.” This fact didn’t bother me until I learned that after analyzing 133 AI systems worldwide they found that 44.2 percent demonstrated gender bias. If AI is the voice of the future, then we need more female voices involved. It’s not progress if the equality that so many have diligently fought for regresses.

Several years ago, I read an interesting article in Y magazine entitled “When women don’t speak”. The article followed a study by the Gender and Civic Engagement Lab at BYU. The study followed the female experience in a top-10 predominately male collegiate accounting program. They found in group settings, women spoke less, were interrupted more, and were not listened to as much. The environment doesn’t have to be hostile for this to be the case, either. Both men and women reported loving their groups; however, cultural norms and gendered messages profoundly impacted the rules of engagement. They found that it took a supermajority of women, 4 out of 5, before women had equal speaking time as men. Society has shaped our views on gender and the roles associated with that gender. And it is not just men that shape the experience; women are equally to blame. The article suggests ways we can elevate women’s voices.

First, being aware of this interesting dynamic can elicit change, and men can practice listening more intentionally. It’s also vitally important that women speak up. Sometimes all it takes is one voice to get the ball rolling. Having a mentor to pattern this behavior emboldens women to share their thoughts. Showing positive support, welcoming participation, and validating ideas goes a long way to encouraging voices. Leaders can take an active role in ensuring everyone has a turn and equal speaking time. Finally, modeling respectful communication at home and pointing out unhealthy interactions at school or in the media will help us to change the cultural norms that silence women.

When I started working with TEK Utah I didn’t really know what I was doing. I fumbled through the best I could, but it wasn’t until Eric hired his business coach, René (Power Zone Coaching), that I started to find my place. From the beginning, René pushed me to share my thoughts and opinions. She modeled confidence and encouraged the whole team to be our best selves. At first, I felt like I didn’t have the experience or authority to contribute. But she didn’t relent, and it didn’t take long before I felt empowered to speak up and share my ideas. Eric has been amazing to work with because he welcomes my perspective and validates my views. Working for TEK Utah has been rewarding. Our tagline, “your success is our success” is not only true for our clients but our team as well. My growth has helped TEK Utah and vis versa. There may have been stumbles as I learned to work with QuickBooks and had coaching sessions with René to help get things in order. But my experience has given the company direction, we are more organized, and our team functions at a higher level, which allows TEK Utah to provide our clients with better service. As we have worked to create and lean into the company values, it has been exciting to watch our growth. We have welcomed regular feedback from our clients by participating in our satisfaction survey. The results have allowed us to find areas where we excel and have been a way to open up communication, learn from our client’s experience, and improve our services.

Empowering others to share their perspectives helps us to be more successful at what we do and continually improve our offerings. Anyone who has ever worked in a group setting can appreciate the value of looking at things from multiple angles. It creates possibilities that would otherwise be unavailable. This month as the world celebrates International Women’s Day, and National Women’s History Month, let’s put in the effort to effect positive change. Embolden those around us to live their best selves, elevate silent voices by listening and encouraging contributions, provide uplifting support, and inspire confidence. We will be rewarded with the opportunity to see things from new angles and have our minds opened to greater opportunities.

Author, Jenny Hodges, Executive Administrator, TEK Utah

Additional references can be found here: Ada Lovelace, Katherine Johnson, Adele Goldberg