TEK Utah Privacy Policy

1. Information we collect

Contact and business information

We may collect names, business contact details, job titles, organization information, service interests, appointment details, and information submitted through forms or direct communications.

Account and transaction information

When account features are used, we may collect usernames, authentication and account-status information, preferences, support history, and records associated with requested or purchased services. Payment information may be processed by a payment provider rather than stored directly by TEK Utah.

Service and technical information

When providing managed IT or cybersecurity services, we may process device, network, system, software, security-event, support-ticket, configuration, backup, monitoring, and remediation information as necessary for the agreed service.

Compliance-service information

Compliance services may involve security scan results, risk findings, policies, evidence records, acknowledgments, training records, remediation plans, vendor inventories, security questionnaires, audit-related materials, and leadership decisions supplied by or created for the customer.

Website and device information

Our website and service providers may collect IP address, browser or device type, operating system, referring pages, pages viewed, timestamps, and cookie or similar technology data used for security, functionality, diagnostics, and analytics.

2. How information is collected

Information may come directly from you or your organization, from systems and users you authorize us to support, from website and account activity, from service tools, and from vendors or partners involved in an authorized engagement.

3. How we use information

We use information as reasonably necessary to:

• Respond to inquiries, schedule meetings, prepare proposals, and manage customer relationships.
• Create and administer accounts and authenticate users.
• Deliver, support, secure, monitor, and improve agreed services.
• Assess technical and compliance posture, prepare reports, track remediation, maintain evidence, and coordinate authorized work.
• Process transactions and maintain business, tax, security, and legal records.
• Detect misuse, investigate incidents, protect systems, and enforce agreements.
• Send service communications and, where permitted, relevant marketing communications.
• Comply with legal obligations and respond to lawful requests.

4. How we disclose information

We may disclose information only as reasonably necessary for the purposes described above, including to:

• Technology and business service providers that support hosting, communications, customer management, payments, analytics, security, remote support, monitoring, backups, or other operations.
• Specialized compliance professionals and subcontractors that assist with assessments, governance, policies, reporting, training, evidence review, vendor risk, or audit preparation for an authorized engagement.
• Professional advisers, including legal, accounting, insurance, and security advisers.
• Government authorities or other parties when required by law, needed to protect rights or safety, or necessary to investigate fraud, misuse, or a security incident.
• A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate protections.

TEK Utah does not sell personal information for money. Service providers and specialists are expected to handle information only for authorized purposes and subject to applicable contractual or professional obligations.

5. Customer-controlled data

When TEK Utah processes information on behalf of a business customer, that customer may determine why and how the information is processed. Requests concerning customer-controlled data may need to be directed to the customer. TEK Utah will assist as required by the applicable agreement and law.

6. Cookies and analytics

TEK Utah and its service providers may use cookies or similar technologies to operate the website, remember preferences, understand site usage, detect abuse, and improve performance. Browser settings can be used to limit many cookies, although disabling them may affect website functions. Any future advertising or analytics tools should be reflected in this policy and in any applicable cookie controls.

7. Security

TEK Utah uses administrative, technical, and physical safeguards designed to protect information in light of its sensitivity and the services involved. No website, network, transmission, or storage system can be guaranteed completely secure. Customers also remain responsible for authorized-user management, internal procedures, and safeguards assigned to them in their service agreements.

8. Retention

We retain information for as long as reasonably necessary to provide services, maintain business and security records, resolve disputes, enforce agreements, meet legal or insurance obligations, and support legitimate operational needs. Retention periods vary according to the information, service, customer instructions, legal requirements, and backup or security needs. Information is deleted, anonymized, or returned when appropriate and reasonably feasible.

9. Your choices and privacy rights

You may unsubscribe from promotional email using the link in the message or by contacting us. Depending on your location, relationship with TEK Utah, and applicable law, you may also have rights to request access, correction, deletion, portability, or information about certain disclosures, or to opt out of certain processing. These rights are not absolute and may not apply to business-contact or customer-controlled information.

To submit a request, contact service@tekutah.com or call (801) 503-9044. We may verify your identity and authority before fulfilling a request and may retain information when permitted or required by law.

10. Third-party websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and TEK Utah is not responsible for their content or practices.

11. Children's privacy

The website and business services are not directed to children under 13, and TEK Utah does not knowingly collect personal information directly from children through this website. Contact us if you believe a child has provided information without appropriate authorization.

12. Policy updates

We may update this policy as services, technology, or legal requirements change. The date above identifies the current version. We will provide additional notice of material changes when required.

13. Contact TEK Utah

Questions or privacy requests may be directed to: