Privacy Policy

1. Introduction

TEK Utah, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our member portal, or engage our services.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account or member profile
• Contact us via our website or phone
• Sign a service agreement
• Participate in training or support sessions

This may include your name, email address, phone number, company name, and billing information.

2.2 Usage Data

We automatically collect certain technical information when you use our website or portal, including IP address, browser type, pages visited, time spent on pages, and device identifiers.

2.3 Cookies

We use session cookies to maintain your login state and analytics cookies to understand how our services are used. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Provide services: Deliver IT support, cybersecurity, and training services you've engaged us for
• Manage your account: Create and maintain your member portal access
• Communicate: Send service updates, invoices, support responses, and security alerts
• Improve our services: Analyze usage patterns to improve our website and offerings
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access
• Legal compliance: Comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Trusted third-party vendors who assist us in delivering our services, such as payment processors, cloud hosting providers, and email service providers. These vendors are bound by confidentiality agreements.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/HTTPS)
• Secure authentication and session management
• Access controls limiting data access to authorized personnel
• Regular security reviews and monitoring

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continually work to improve our protections.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. Client business information is retained for a minimum of 7 years to comply with standard business record-keeping requirements. You may request deletion of your personal account data at any time.

7. Your Rights

7.1 Access and Correction

You may access and update your account information through your member profile settings or by contacting us directly.

7.2 Data Deletion

You may request deletion of your personal account data by contacting us at info@tekutah.com. We will respond within 30 days.

7.3 Marketing Opt-Out

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or contacting us directly.

7.4 GDPR and CCPA

If you are an EU or California resident, you have additional rights under GDPR or CCPA including the right to access, correct, delete, and port your personal data. Contact us to exercise these rights.

8. Children's Privacy

Our Service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by sending an email notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us